Customer Development & Solutions - Inside Support Position
Windsor Heights, Iowa
Job Description:The primary focus and function of our Business Support & Solutions Group (BSSG) is to promote 3E’s capabilities and tailor solutions and services according to our customer’s needs. The primary function of the BSSG is to manage 3E’s online ordering application, project inventory management, and national account contracts. This position is an inside support and advocate function for the BSSG. Functions of this position will include providing an excellent level of customer service and support the internal operations of the 3E sales development team.
Duties and Responsibilities:
- Develop a strong understanding of services, solutions, and functions offered by 3E. Be an advocate of support for customers for these services.
- Maintain and organize customer/contract information, pricing and other related documentation.
- Manage the online sales-application’s account registration, customer functionality, and internal training.
- Help ensure data integrity of 3E online ordering application.
- Manage, organize, and prioritize multiple projects.
- Understand and function in multiple departments. (Sales, Marketing, Purchasing, and IT)
- Participate in Sales and Training meetings.
- Assist with trade shows, customer trainings, and other special events.
- Follow and adhere to company system and employee manual guidelines.
Required Skills & Qualifications:
- Must poses a customer oriented mindset
- Strong written and verbal communication skills
- Ability to build, understand, and maintain strong relationships
- Organized with the ability to effectively manage multiple projects
- Detail oriented
- Ability to learn and understand overall functionality of an electrical distributor
- Ability to solve problems and make decisions
- Two year degree. Minimum
- Professional appearance
- Polite Demeanor
- Must be able to effectively communicate in all forms (Phone, Email, & Person-to-Person)
- Expert to moderate knowledge of Microsoft Office applications (Word, Excel, Outlook, Access, MS-Project)